Our return policy is very flexible and customer-friendly, we try to accommodate our patrons as much as we can. We welcome replacements on the following terms –

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
• If you identify a manufacturing defect in the received product.
• If the product is received in a damaged condition.

 Return Process

1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at -  sales@dsantliving.com to initiate a return.

2. Please send us 2 images (one of the damaged part and one of the entire product) for us to ascertain the reason for return. You can send us the images on - sales@dsantliving.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, you will have to ship the product at our address. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

Points to remember –  Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition. 

You can reach us at - sales@dsantliving.com